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What to do if you have a safeguarding concern

Information on CHAD (Children’s Advice and Duty Service) and Safeguarding Concerns

What is CHAD?

CHAD (Children’s Advice and Duty Service) is a service that provides advice and guidance to professionals and members of the public who have concerns about the welfare or safety of a child. It is typically run by the local authority’s children’s services department and acts as the first point of contact for safeguarding referrals.

If a child is at risk of harm, CHAD ensures that the right support and intervention are provided, working closely with social workers, health professionals, schools, and other relevant agencies.

What Can Parents Do if They Have a Safeguarding Concern?

If you are a parent and have concerns about a child’s safety or wellbeing, here are the steps you can take:

1. Recognise the Signs of Abuse or Neglect

Child abuse can take different forms, including:

  • Physical abuse – Hitting, burning, or physically harming a child.
  • Emotional abuse – Bullying, threats, or making a child feel unloved.
  • Sexual abuse – Any form of inappropriate sexual behaviour towards a child.
  • Neglect – Failing to provide basic needs like food, shelter, or medical care.

2. Speak to Someone You Trust

If you are unsure whether to report a concern, you can speak to:

  • A teacher or staff member at your child’s school
  • A GP, nurse, or health visitor
  • A local community support group

3. Contact CHAD or Your Local Safeguarding Team

You can report concerns directly to CHAD by:

  • Calling the local CHAD number -01782 235100
  • Making an online safeguarding referral via ChAD.referrals@stoke.gov.uk 

How to Contact CHAD:

  • Office Hours (Monday - Thursday, 8:30 AM - 5 PM; Friday, 8:30 AM - 4:30 PM): Call 01782 235100
  • Out-of-Hours Emergency Duty Team: Call 01782 234234
  • In Immediate Danger: Call 999.

If the situation is urgent and a child is in immediate danger, call 999 for emergency services.

4. Contact the NSPCC (National Society for the Prevention of Cruelty to Children)

The NSPCC provides a confidential helpline for safeguarding concerns:

5. Understand What Happens After You Report a Concern

Once you contact CHAD or another safeguarding agency:

  • A social worker may assess the situation and decide on the next steps.
  • The child and family may receive support services if needed.
  • If necessary, social services may take legal action to protect the child.

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